Tenant Satisfaction Survey Services

Civida is seeking a market research firm to conduct tenant satisfaction surveys biennially. The surveys will cover customer service, communication preferences, safety, maintenance, and repairs, and will include key demographic information. Civida will provide reference survey questions. The target sample size is approximately 500 households, with a desired statistical significance of at least 95 percent. The survey will be conducted exclusively by phone. Key deliverables include conducting a telephone survey with a representative sample of Civida tenants across Community Housing and Affordable Housing portfolios, ideally offering the survey in English with translation capabilities in French, Urdu, Somali, and Arabic. The firm will also be responsible for preparing a final report with a full data analysis and cross-referencing demographic and geographic location data.