Kansas City CRM Software Project

The City of Kansas City is seeking a vendor to provide Customer Relationship Management (CRM) software. The software should include multi-channel request intake capabilities via mobile and web applications, and support multi-lingual functionality. Key features required include real-time reporting, analytics, and integration with existing systems such as Cartegraph, eP&L, Hansen, Routeware, and Esri GIS. The system must also support joint reporting capabilities for interested parties to receive and add updates to existing reports, and include mobile app push notifications and automated notification capabilities. Additionally, the software should offer duplicate request management, staff mobile app capabilities for field processing, AI capabilities to assist system users with reporting and departments with report processing, and SLA setting capabilities.