IT Managed Services Provider

The United States Holocaust Memorial Museum (USHMM) requires IT managed services from an innovative managed service provider (MSP) to support its mission. The Museum expects high-quality, customer-oriented technical support that encompasses all personnel, including employees, volunteers, and contracting staff. Services must utilize an ITSM framework or equivalent. The scope of work includes infrastructure monitoring and management, cloud and web services support, IT managed service desk operations, on-site support, and after-hours/weekend support (24x7x365). The contractor will be responsible for the comprehensive operations and maintenance of the Museum's on-site infrastructure, including its data center, network, systems, and end-point hardware. The contract will be a Firm-Fixed-Price T&M Labor-Hour contract. Offerors must provide a price proposal for the base year plus four option years, including a proposed annual escalation rate. Past performance and technical qualifications will be key evaluation factors.