FasTrak Regional Customer Service Center Back Office System

The Bay Area Toll Authority (BATA) is issuing a Request for Qualifications (RFQ) for the design, installation, commission, operation, and maintenance of the FasTrak Regional Customer Service Center (RCSC) Back Office System. This system is intended to be a resilient, adaptable, and scalable solution for the region's tolling and customer service needs, projected for use until at least 2050. BATA seeks a vendor for a long-term, collaborative relationship, with the potential to transition operations and maintenance services to BATA or a third party at BATA's discretion. The ideal partner will demonstrate a commitment to shared goals, long-term value creation, and seamless transition planning, potentially disaggregating services traditionally included in full-service back office systems. This solicitation is the first part of a two-step procurement process. Firms that are short-listed following this RFQ will be invited to participate in a subsequent Request for Proposals (RFP).