IT Network Installation, Monitoring, and Maintenance Services

The Wake County Public School System (WCPSS) is seeking a qualified vendor to provide IT network installation services, including moves, adds, deletions, and changes on a time and material basis for the district's enterprise IT network infrastructure. The selected vendor will act as the primary operational support partner for the WCPSS Network Services team, responsible for monitoring, troubleshooting, configuration management, and operational maintenance of the district's network environment. The scope of work includes managing documentation, coordinating with vendors, and escalating critical issues. The vendor will be responsible for the initial configuration and preparation of new network hardware, applying firmware and software updates, loading approved configuration templates, and verifying device readiness prior to deployment. The vendor will also provide monthly operational reports detailing installations, mean time to resolution, recurring issues, and infrastructure risk observations. Services must be performed by U.S.-based personnel, and all vendor personnel must complete required criminal background checks.