Methasoft Treatment Management System Support Services
DEPARTMENT OF VETERANS AFFAIRS
Original Solicitation Links
36C24526Q0593
]j049--intent to sole source netsmart tech methasoft support
Contact
Submission Instructions
Description
The Department of Veterans Affairs is seeking a sole source provider for Methasoft Treatment Management System support and maintenance services for the Methadone clinic at the Baltimore VA Medical Center. This proprietary software requires service from an authorized and trained Netalytics service member. The scope of work includes annual preventive maintenance inspections, mandatory safety and reliability modifications, major software upgrade releases with training, maintenance of existing interfaces, provision of all necessary parts, and comprehensive technical and clinical product support via telephone, web portal, and email. The vendor must also provide detailed service reports to the Baltimore VAMC Biomedical Engineering department within two weeks of any maintenance or upgrade, adhering to 21 CFR 820 requirements. Services will be performed during standard business hours (8:00 AM - 5:00 PM, Monday-Friday), with scheduling and on-site check-in required with Biomedical Engineering. The system is considered critical equipment, and the vendor must ensure its proper maintenance and functionality. A Business Associate Agreement (BAA) will be required due to the potential use of protected health information (PHI).
Classification Codes
Smart Codes
Specifications
Timeline
Documents
| Title | Date Posted |
|---|---|
| 36C24526Q0593.docx | Jun 11, 2026 12:00 PM |
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